Hospitality+catering

• What is the definition of a risk?


  A situation involving exposure to danger
• What is the definition of a hazard?


  Something that can cause health
• What is the definition of an allergy?


  Something that causes a reaction
• What is the definition of intolerance?


  An inability to eat a food or take a drug without effect
• Where should raw meet be stored in the fridge?

  At the bottom
• What does EHO mean?

  Environmental health officer
• Name 2 things do EHO's check?

  That facilities are sanitary and products are stored,cooked properly
• Name 1 good thing about hand washing facilities in a kitchen.

  Temperature of the water
• Name 1 bad thing about hand washing facilities in a kitchen

  No soap
• What does the word commercial mean?

  Aim to make a profit
• What does the word non commercial mean?

  Does not necessary aim to make a profit
• Name 2 businesses that are commercial

  Bed and breakfast and street food
• Name 2 business that are non commercial

  School canteen and prison
• What does the word residential mean?

  Somewhere where you can sleep
• What does the work non residential mean?

  Somewhere where you cant sleep
• Name 2 businesses that are residential

  Bed and breakfast and prison
• Name 2 business that are non residential

  School canteen and street food
• Name 2 feature a 5 start hotel may have 


  Fancy decor and high level of detail
• Name 2 features a prison restaurant may have

  Simple decoration and working to a good standard
• Name 2 things an all inclusive resort has

  Room service and more staff
• Name 2 things a bed and breakfast has

  Table service and shared bathroom
• What does the word customer need mean?


  The essentials we require from a hospitality and catering business
• What does the word customer expectation mean?


  The factors that decide whether or not the customer is satisfied
• Name 2 skills a waiter should possess


  Being polite to customers and good communication
• How does a waiter present themself while working?

  smart uniform and hair styled professionally
• Name 2 job roles in a hotel

  Cleaner and receptionist
• Name 1 things a manager does

  Looks at hotels finance and security
• Name 1 thing an administrator does


  Answers emails,letters phone calls
• Name 1 thing someone working in front of house does 


  Interacts with customers
• Name 1 thing someone is back of house does


  Buy and organise supplies
• Name a quality an administrator should have


  Organisation
• Name a quality a person working front of house should have


  Communication
• Name a quality a person working back of house should have


  Quick worker
• What are 3 types of chefs?


  vegetable, roast, pastry
• What is a kitchen brigade?

  A system in a kitchen to make the work flow easier and more organised
• What is the definition of the word workflow?

  How well people work in a kitchen and how well food is passed through the kitchen
• Name 2 factors that can effect the design of a kitchen


  Size of kitchen and what needs to be prepared