Therapeutic Communication

• What is the definition of therapeutic communication?


  Therapeutic communication techniques encourage expression of feelings and ideas with acceptance and respect.
• Why is therapeutic communication important?


  It enhances patient outcomes and satisfaction.
• What are the objectives of therapeutic communication?


  • Understand therapeutic communication techniques
  • Apply therapeutic communication techniques
  • Practice therapeutic communication techniques
• What are the key techniques of therapeutic communication?

  1. Active Listening
  2. Sharing Observations
  3. Sharing Empathy
  4. Sharing Hope
  5. Sharing Humor
  6. Sharing Feelings
  7. Using Touch
  8. Using Silence
  9. Providing Information

  10. Clarifying

  11. Focusing

  12. Paraphrasing

  13. Asking Relevant Questions

  14. Summarizing

  15. Self-Disclosure

  16. Confrontation
• What does active listening involve?


  Active listening involves attentive hearing of verbal and nonverbal messages.
• What does the acronym SOLER stand for in therapeutic communication?


  Sit facing the patient, Observe an open posture, Lean toward the patient, Establish and maintain eye contact, Relax.
• How would you demonstrate active listening in a conversation?


  By listening without interrupting and using appropriate body language.
• What is the purpose of sharing observations in therapeutic communication?


  To comment on how a patient looks, sounds, or acts to start a conversation.
• How does sharing empathy benefit therapeutic communication?


  It helps in understanding and communicating another's feelings.
• Give an example of sharing empathy in a therapeutic conversation.


  "It must be very frustrating to know what you want and not be able to do it."
• What is the role of sharing hope in therapeutic communication?


  To communicate encouragement and positive feedback.
• Provide an example of sharing hope in a conversation.


  "I believe you'll find a way to face your situation because I've seen your courage."
• How does sharing humor contribute to therapeutic communication?


  It relieves stress and enhances well-being.
• What is an example of using humor in therapeutic communication?


  Using light humor to ease anxiety.
• What is the purpose of sharing feelings in therapeutic communication?


  To express and acknowledge emotions.
• Give an example of sharing feelings in a therapeutic context.


  Acknowledging feelings of care or sadness without burdening the patient.
• What does using touch in therapeutic communication convey?


  It conveys care and support.
• Provide an example of using touch in a therapeutic setting.


  Holding a patient's hand for reassurance.
• What is the purpose of using silence in therapeutic communication?


  To allow pauses for reflection and insight.
• Give an example of using silence effectively in a conversation.


  Remaining silent to let the patient gather their thoughts.
• What is the role of providing information in therapeutic communication?


  To offer relevant details to help decision-making.
• Provide an example of providing information in a therapeutic context.


  "An electrocardiogram uses sound waves to look at your heart."
• What does clarifying involve in therapeutic communication?


  Restating or asking for clarification to ensure accurate understanding.
• Give an example of clarifying in a conversation.


  "I'm not sure I understand. Can you explain what you mean by 'sicker than usual'?"
• What is the purpose of focusing in therapeutic communication?


  To direct attention to key elements of conversation.
• Provide an example of focusing in a therapeutic conversation.


  "Let's discuss more about the difficulty you're having with your medications."
• What does paraphrasing involve in therapeutic communication?


  Restating a patient's message in your own words.
• Give an example of paraphrasing in a conversation.


  "You're not convinced that you need a diet because you've stayed healthy despite being overweight."
• What is the purpose of asking relevant questions in therapeutic communication?


  To seek information through structured questions.
• Provide an example of an open-ended question in a therapeutic context.


  "What's your biggest concern right now?"
• Provide an example of a focused question in a therapeutic context.


  "How has your pain affected your daily activities?"
• What is the purpose of summarizing in therapeutic communication?


  To review key points of conversation for clarity and closure.
• Provide an example of summarizing in a therapeutic conversation.


  "We've discussed your concerns about your treatment and outlined some options. Let's review what we're agreed on."
• What does self-disclosure involve in therapeutic communication?


  Sharing personal experiences to show understanding.
• Provide an example of self-disclosure in a therapeutic context.


  "I went through something similar and found counseling helpful. What do you think about seeking counseling?"
• What is the purpose of confrontation in therapeutic communication?


  To point out inconsistencies to improve self-awareness.
• Provide an example of confrontation in a therapeutic conversation.


  "You say you're decided on a treatment plan, but you're still discussing other options. Can you clarify your decision?"
• What are the models of therapeutic communication?

  1. Peplau's Interpersonal Relations Theory: Phases - Orientation, Working Phase, Resolution
  2. Rogerian Model of Client-Centered Therapy: Key Concepts - Unconditional positive regard, empathy
  3. Gordon's Functional Model of Communication: Focuses on goal-oriented communication
• How can therapeutic communication techniques be applied in practice?


  • Case Studies: Analyze scenarios to apply techniques
  • Role-Playing Exercises: Practice communication techniques in simulations
  • Reflection and Feedback: Review effectiveness and discuss improvements