business operations unit 3

• What is operations management primarily responsible for?


  Fulfilling customer orders
• What does the supply chain involve?


  Internal and external organizations involved in product delivery
• What does procurement mean in a business context?


  Finding and buying raw materials and supplies
• What are the three factors organizations consider when choosing suppliers?

  Price, quality, and reliability
• What is logistics in the context of operations management?


  Managing the movement of products from raw materials to customers
• What is just-in-case production?


  Producing a large quantity of products in anticipation of sales
• What does efficient production aim to achieve?


  Maximizing output while minimizing waste
• How is average unit cost calculated?


  By dividing total cost by total output
• What is lean production?


  A strategy to minimize waste in the production process
• What is just-in-time production?


  Producing products only when they are ordered by consumers
• What is job production?


  Making a single product from start to finish
• What is a disadvantage of job production?


  It often requires highly skilled workers at high costs
• What is flow production?


  A method of producing large quantities of products efficiently
• What is a key concept of quality in operations management?


  The ability to meet consumer expectations
• What are the benefits of providing high-quality products?


  Positive reputation, ability to charge higher prices, and customer satisfaction
• What is Total Quality Management (TQM)?


  A method where all employees are responsible for quality
• What is quality control?


  A method where a quality inspector checks products at the end of production
• What are the three ways customer service can be provided?


  Excellent product knowledge, customer engagement, and post-sales service
• What is the sales process?


  The different steps involved in selling products in an organization
• How has ICT changed customer service?


  It has enabled organizations to provide customer service in various new ways