interpersonal communication part 1

• What is external noise in the communication cycle?

  External noise is anything outside the receiver that distracts or interferes with communication.
• Give an example of external noise.

  Loud noise in the hallway
• What is internal noise in the communication process?

  Internal noise is anything within the receiver that interrupts or distracts from communication.
• Name an example of internal noise related to physical discomfort.

  Pain
• What is paralanguage in verbal communication?

  Paralanguage refers to the tone, pitch, and volume of your voice.
• How does positive verbal communication affect patient experience?

  It leads to a better overall experience and positive responses from patients.
• What is an example of positive verbal communication?

  "Are you comfortable?"
• What is the impact of negative verbal communication?

  It likely gains a negative response from patients.
• What is an example of negative verbal communication?

  Mumbling
• What does non-verbal communication include?

  It includes body language, facial expressions, and eye contact.
• What is an example of open posture in non-verbal communication?


  Facing the other person with arms at your side.
• What does assertive communication mean in a healthcare environment?

  It means being firm while showing respect and consideration for others.
• How can passive communication affect a clinic setting?

  It can lead to the patient taking up excess time without providing necessary information.
• What is the effect of aggressive communication in a clinic?

  It leads to a negative patient experience and can make patients feel uncomfortable.
• What are the differences between passive, assertive, and aggressive communication?

  • Passive: Patient leads conversation, important questions not asked.
  • Assertive: You lead conversation, ask open-ended questions, show empathy.
  • Aggressive: You control conversation, ask close-ended questions, lack empathy.
• What are examples of internal noise that can affect communication?

  • Physical discomfort (pain, not feeling well)
  • Emotional discomfort (anxiety, fear, sadness)
  • Internal thoughts
• What are examples of positive verbal communication in healthcare?

  • Verbalizing concern for patients
  • Being friendly and warm
  • Encouraging patient participation
  • Speaking slowly and clearly
• What are examples of negative verbal communication in healthcare?

  • Mumbling
  • Interrupting or speaking abruptly
  • Rushing through explanations
  • Forgetting common courtesy
• What are examples of non-verbal communication?

  • Facial expression
  • Eye contact
  • Posture (open vs. closed)
  • Touch
  • Personal space