Overall Performance

• What are some examples of non-financial performance data?

  • Absenteeism
  • Job satisfaction
  • Accreditations
  • Lead time
  • Market share
  • Goods and returns (customer reviews)
• What are other relevant non-financial measures for a business?

  • Environmental performance
  • Compliance regulation
  • Health and safety record
  • Social media reach
• What is a core competence?

  It is something unique that a business has or can do strategically well.
• How does competitive advantage differ from core competence?

  Competitive advantage is the overall advantage in the marketplace, while core competence refers to specific abilities contributing to that advantage.
• What are the core building blocks of competitive advantage?

  • Core competencies
  • Unique abilities
  • Areas of expertise