TQM

• What does TQM stand for?

  Total Quality Management
• What is the primary focus of Total Quality Management (TQM)?

  Creating a culture of quality in a business
• Who is responsible for managing quality in TQM?

  All employees
• What does TQM aim to standardize within a business?

  Processes for each part of the business
• What are the key components of Total Quality Management (TQM)?

  • Culture of quality
  • Responsibility of all employees
  • Standardized processes
• What is the goal of TQM in relation to quality management?

  To make managing quality the responsibility of all employees
• How does TQM contribute to a business's culture?

  By integrating quality management into the responsibilities of all employees