booklet 7

• supporting with day to day living:

  ~ advise on home alterations

  ~ recommend specialist equipment

  ~ attend multidisciplinary meetings

  ~ provide support groups
• support from voluntary organisations:

  ~ provide practical and emotional and financial advice

  ~ provide online information

  ~ do fundraising events

  ~ provide additional equipment
• service users have the right to support when dealing with conflicts in professional settings.
• dealing with conflict:

  ~ talking and listening

  ~ acting as an advocate

  ~ provide a support group
• support to live independently:

  ~ person centred/individualised care

  ~ provide adaptations and equipment

  ~ life skill training eg. money management or transport support

  ~ empowerment and support
• empowerment= when staff support service users as much as possible to be independent
• ways to empower:

  ~ individualised + person centred care

  ~ promote rights to indepndence + dignity

  ~ respect confidentiality

  ~ express their needs and preferences
• it’s important to respect and support service users rights choices and wellbeing
• ~ respect personal beliefs

  ~ don’t discriminate

  ~ communicate effectively and involve SU in choices

  ~ ensure confidentiality

  ~ provide an advocate

  ~ prrson centred/individualised care
• HOWEVER sometimes it’s difficult to respect one SU’s choices as they may conflict with another’s
• conflict of choices:

  ~ applying care values and principles isn’t always possible

  ~ right to choice but also a duty of care

  ~ right to confidentiality conflicts with safeguarding
• direct discrimination= is when someone is treated less favourably because of a protected characteristic
• indirect discrimination= when a policy or practice disproportionately disadvantages a particular group
• the legislation that protects service users from discrimination is the equality act 2010
• ensure anti discrimination:

  ~ ensure equality of care

  ~ follow anti discriminatory legislations

  ~ offer variety of choices to fit culture or religion

  ~ empower and promote independence
• safeguarding is the responsibility of everyone in a professional setting
• there are many different types of abuse one can face eg. physical, emotional, sexual or financial.
• ways to safeguard:

  ~ ensure risk assessments and policy updates on a regular basis

  ~ provide appropriate staff training

  ~ confidentiality

  ~ first aid service/ facilities
• communication methods:

  ~ only pass on relevant information

  ~ follow policies and procedures

  ~ gain consent

  ~ store information safely and securely