Communication in a Vet Practice

• Social media 


  Customers have a voice

  Bad reviews may affect reputation

  Also positive reviews help
• Dispute over payment - solution


  Take client into quieter room

  Privately discussion

  Client can speak freely, take as long as they want, not disturbing

  Use eye contact - listening

  relaxed posture and record conversation

  Fully acknowledge concern
• Why is telephone a suitable method for communicating information in a vet practice

  Allows for quick access to the client

  Provide an opportunity to ask questions or clarify prior to collection
• Telephone communication for visually impaired

  Accessible for client

  Do not have to attend practice

  Audio communication means the client is not relying on visual cues to communicate