Topic 1

• Service Provider


  An individual part of an organisation helping another i.e. doctor
• Service User


  An individual receiving support by another i.e. patient
• Health Care Setting


  Help and support service users who have an illness
• Social Care Setting 


  Provide physical, emotion and social support to service users
• Rights

  A moral/ legal entitlement to have or do something
• Rights of Service User

  • choice - gives individual control over their lives and promotes their independence
  • confidentiality - personal info & medical records should be kept secure. Inline with Data Protection Act 1998
  • protection from harm and abuse - safeguarding procedures to ensure the safety of children/ vulnerable adults
  • consultation - individuals should be asked for their opinions & views about the types of care that they want to receive
  • equal & fair treatment -all individuals should be treated inline with the equality act & their individual needs met
• Example of choice 


  choosing activities, food, treatment
• examples of confidentiality

  • personal info discussed orally
  • written info kept safe in cupboards
  • electronic records - logged into secure email & password
• examples of protection from hare & abuse

  risk assessments, DBS check, safeguarding, fire drills, infection protection
• examples of what consultation used for 


  food, treatment, cloths, needs, support
• Benefits to SU when rights maintained

  self-esteem

  empowerment

  SU's needs met

  Trust
• self- esteem

  how much a person feels/ values themselves

  
  

  high self-esteem make SU feel: valued, respected & have positive mental health
• Empowerment

  Giving SU authority or control to do something

  allows SU to:

  • feel in control of their own life
  • have choice about what they need
  • be independent & be self-reliant
• SU's needs are met 


  ensures that SP needs the needs of SU's
• Trust 


  provides SU with confidents & reassurance as well as taking away their fears & doubts

  -no harm

  -confident they have best interest

  -confident about the care they receive