gr9_Choosing the Optimal Communication Channel

• COMMUNICATION CHANNEL - THE AUDIENCE'S REACTION TO A MESSAGE IS INFLUENCED BY THE () OR MEDIUM VIA WHICH IT IS CONVEYED. BOTH THE TECHNIQUES WE EMPLOY AND THE PARTICULAR INSTRUMENTS WE EMPLOY DURING THE COMMUNICATION PROCESS CAN BE REFERRED TO AS ().
• THE THREE MAIN CATEGORIES INTO WHICH COMMUNICATION CHANNELS FALL

  • VERBAL
  • WRITTEN
  • NON-VERBAL
• The 7 types of Communication Channel

  1. Verbal communication
  2. Non-Verbal communication
  3. Written communication
  4. Face-to-Face communication
  5. Teleconferencing
  6. Telephone and Voicemail
  7. Electronic mail/Email
• VERBAL COMMUNICATION - WHEN WE THINK OF COMMUNICATION, WE TYPICALLY PICTURE TWO OR MORE PEOPLE CONVERSING WITH ONE ANOTHER. WHEN SPEAKING TO THE RECIPIENT, THE SOURCE CODES THE INFORMATION WITH WORDS, WHICH THE RECIPIENT DECODES TO GET COMPREHENSION AND MEANING. WORD CHOICE IS ONE INSTANCE OF INTERFERENCE IN THIS CHANNEL.
• THE TWO MAIN COMPONENTS OF VERBAL COMMUNICATION

  1. SPEAKING
  2. LISTENING
• VERBAL COMMUNICATION - ANOTHER COMPONENT OF THE () IS THE FORMALITY OF WORD SELECTION. IN CONTRAST TO THE LANGUAGE YOU MIGHT USE FOR A PRESENTATION YOU ARE GIVING TO YOUR SUPERIORS, YOU MIGHT USE MORE INFORMAL LANGUAGE WHEN SPEAKING WITH FRIENDS OR CLOSE COLLEAGUES. THE MAIN FORM OF COMMUNICATION IN THE WORKPLACE IS (), AND A LARGE PORTION OF IT IS USED FOR PROBLEM-SOLVING, COLLABORATION, AND COORDINATION.
• NON-VERBAL COMMUNICATION - THIS IS WHY IT'S CRUCIAL TO THINK ABOUT BOTH OUR WORDS AND OUR APPEARANCE

  IN A PROFESSIONAL SETTING. OUR EMOTIONS ARE EXPRESSED BY THE MUSCLES IN OUR FACES. WITHOUT UTTERING A WORD, WE CAN COMMUNICATE SILENTLY. OUR EMOTIONAL STATE CAN BE ALTERED BY A CHANGE IN FACE EXPRESSION.
• WRITTEN COMMUNICATIONS - ARE TEXTUAL MESSAGES.

  MEMORANDA, PROPOSALS, EMAILS, LETTERS, OPERATING POLICIES, AND TRAINING MANUALS ARE A FEW TYPES OF (). THEY COULD DISPLAY ON THE SCREEN, BE HANDWRITTEN, OR BE PRINTED ON PAPER. VERBAL COMMUNICATION TYPICALLY OCCURS IN REAL TIME. IN CONTRAST, () CAN BE DEVELOPED OVER A LONGER TIME FRAME. () CORRESPONDENCE FREQUENTLY HAPPENS ASYNCHRONOUSLY, OR AT VARIOUS TIMES.
• TONE - IS ONE COMPONENT OF SPOKEN COMMUNICATION. A MESSAGE'S PERCEIVED MEANING CAN BE ALTERED BY A VARIED (). " DON'T USE THAT TONE AROUND ME!" WE WOULD BE LEFT WONDERING IF WE JUST READ THESE WORDS WITHOUT THE EMPHASIS, BUT THE EMPHASIS DEMONSTRATES HOW THE () TRANSMITS A LOT OF INFORMATION. YOU CAN NOW SEE HOW ALTERING ONE'S VOICE MIGHT EITHER CAUSE OR PREVENT A MISUNDERSTANDING.
• FACE-TO-FACE COMMUNICATION - BEING ABLE TO VIEW THE OTHER PERSON OR INDIVIDUALS WHILE SPEAKING IS KNOWN AS (). BECAUSE BOTH THE SPEAKER AND THE LISTENER OR LISTENERS CAN WATCH AND ADAPT BASED ON BODY LANGUAGE AND EXPRESSION, IT'S A CHANCE TO COMMUNICATE BEYOND WORDS. ALL SIDES PARTICIPATE IN A DEEPER, MORE MEANINGFUL DIALOGUE AS A RESULT OF THIS TWO-WAY COMMUNICATION, WHICH IS PERFECT FOR SOLVING PROBLEMS, BRINGING CLARITY, AND FOSTERING FRIENDSHIP AND CLOSER BONDS.
• TELECONFERENCING - THE USE OF TELECOMMUNICATION GEAR (SUCH COMPUTERS OR PHONES) TO HAVE A CONFERENCE BETWEEN INDIVIDUALS WHO ARE FAR AWAY FROM ONE ANOTHER. A LIVE AUDIO OR VIDEO CONFERENCE INVOLVING THO OR MORE PEOPLE IS CALLED A (). EVEN WHEN GEOGRAPHICALLY SEPARATED, REMOTE TEAMS INSIDE ORGANIZATION CAN WORK TOGETHER AND COMMUNICATE THANKS TO THE ABILITY TO (). MORE ADVANCED TECHNOLOGY THAN A BASIC TWO-WAY PHONE CONNECTION IS USED IN THE PROCESS.
• TELEPHONE AND VOICEMAIL - can be recorded using an electronic system. Usually, after hearing a prerecorded message, the caller is given the chance to leave a message in response. By inputting certain codes on their phone, the person who was phoned can later access the message.
• email or electronic mail - a term used to describe a variety electronic messaging techniques, including computer-to-computer networks or linkages, that are used to exchange messages between designated electronic mailboxes.
• email or electronic mail - Along with capabilities like sorting and deleting (), forwarding and reacting to messages, and establishing distribution lists, it enables users to send and receive messages, including attachments. () is a popular tool for communication and information sharing since it is quick and easy to use in a variety of contexts, such as academic institutions and libraries.