implmentation

• What management approach is used to effect change in organizations?

  Total Quality Management (TQM)
• What did senior management focus on in successful TQM implementations?

  Process-management teams to solve problems
• What is key to aligning employees in TQM?

  Aligning roles and responsibilities with processes
• What should organizations focus on to begin the change process?

  Key processes and tasks
• What is the most effective approach to engage staff in TQM?

  Aligning change with vision and mission statements
• What does the theory of TQM suggest about changes in behavior?

  Changes in processes lead to behavior changes
• What are key elements of success in TQM?

  New responsibilities, team roles, process-driven environment
• Why is teamwork important in TQM?

  It facilitates coordination among various groups
• What is essential for effective teamwork in TQM?

  Close coordination among multifunctional teams
• What is a key element of support for cooperation in TQM?

  Commitment from all employees
• What tools are necessary for good communication in TQM?

  Interpersonal skills and techniques
• What happens if key elements of TQM are missing?

  The change process will collapse
• What do organizations often tackle in formal change processes?

  Only one or two necessities
• What should senior managers focus on for process alignment?

  People's roles related to processes
• What is the first decision in implementing TQM?


  Where to begin the implementation
• What is TQP?


  Total Quality Paralysis
• What must understanding of quality translate into for TQM?

  Commitment, policies, plans, and actions
• What is essential for effective TQM implementation?

  A strategy for process management
• What is problem-solving compared to in TQM?

  Weeding out root causes
• What is required for optimum results in TQM?

  Coordinated individual efforts
• What begins the implementation of TQM?

  Quality policy statement and structure
• What is crucial for planning improvement in TQM?

  Putting quality management systems in place
• What is essential for continued TQM success?

  Education, training, and communication
• What happens without effective two-way communication in TQM?

  Organizations become 'cloned' types
• What should organizations have before starting TQM planning?

  Good understanding of quality management
• What must be identified when implementing TQM?

  Priorities among various projects
• What is necessary for the launch of process improvement?

  A balanced approach to components
• What results from effective coordination of TQM components?

  Quality improvement through increased capability
• How can TQM be integrated into an organization?

  Through understanding core business processes
• What are the three basic principles of continuous improvement?

  Focusing on customer, understanding process, commitment
• What are the steps involved in the TQM planning process?

  • Vision, goals, and strategies
  • Process analysis
  • Self-assessment (gap)
  • Visualize ideal processes
  • Define opportunities for improvement
  • Benchmarking process capability
  • Business process reengineering
  • People development
  • Continuous improvement
  • Education, training, and development
  • Measurement of process
  • Decide on priorities