Banking and Financial Institutions

• What do "business applications" refer to in the banking industry?

  Software and tools for managing banking operations
• What are some key business applications used in banking?

  • Core Banking Systems
  • Online and Mobile Banking
  • Customer Relationship Management (CRM)
  • Payment Processing Systems
  • Risk Management and Compliance
  • Anti-Money Laundering (AML) and Know Your Customer (KYC) Systems
  • Data Analytics and Business Intelligence
  • ATM and Self-Service Kiosks
  • Document Management Systems
  • Digital Lending Platforms
• What do Core Banking Systems manage?

  Deposits, loans, mortgages, payments, accounts
• What functions do Online and Mobile Banking applications provide?

  Remote transactions like checking balances and fund transfers
• How do Customer Relationship Management (CRM) systems benefit banks?

  They improve services and personalize customer experiences
• What do Payment Processing Systems manage?

  Credit card processing and electronic payments
• What is the purpose of Risk Management and Compliance applications in banks?

  To monitor and manage risks and ensure regulatory compliance
• What do Anti-Money Laundering (AML) and Know Your Customer (KYC) Systems help banks do?

  Verify identities and screen for suspicious activities
• How do Data Analytics and Business Intelligence tools assist banks?

  They extract insights from large volumes of data
• What services do ATM and Self-Service Kiosks provide?

  Access to cash withdrawals, deposits, and inquiries
• What is the function of Document Management Systems in banks?

  To digitize and manage important financial documents
• What do Digital Lending Platforms streamline?

  The loan origination process for faster approvals
• What factors are driving the growth of e-commerce in the Philippines?

  • Increased internet penetration
  • Smartphone usage
  • Changing consumer behavior
  • Expansion of online marketplaces and payment gateways
• What are prevalent business practices in the Philippine e-commerce landscape?

  • Social Media Commerce
  • Online Marketplaces
  • Cash on Delivery (COD)
  • Digital Payment Solutions
  • Mobile Shopping
  • Customer Service and Experience
  • Discounts, Promotions, and Loyalty Programs
  • Regulatory Compliance
  • Cross-border E-commerce
• How do businesses leverage Social Media Commerce in the Philippines?

  By promoting and selling products on social media
• What are some popular online marketplaces in the Philippines?

  Lazada, Shopee, and Zalora
• Why is Cash on Delivery (COD) a common payment method in the Philippines?

  Due to consumer preference for paying upon receipt
• What digital payment options are gaining traction in the Philippines?

  Credit/debit cards, e-wallets, online bank transfers
• How are businesses optimizing for Mobile Shopping?

  By ensuring websites are mobile-friendly
• What is key to retaining customers in e-commerce?

  Providing excellent customer service and experience
• How do businesses attract customers in e-commerce?

  Through discounts, promotions, and loyalty programs
• Why is regulatory compliance important for e-commerce businesses?

  To adhere to consumer protection laws and tax requirements
• What is cross-border e-commerce?

  Engaging in selling products internationally
• What are key eBusiness applications used in commercial banking?

  • Online Banking Platforms
  • Mobile Banking Apps
  • Cash Management Services
  • Electronic Funds Transfer (EFT)
  • Trade Finance Solutions
  • Customer Relationship Management (CRM)
• What services do Online Banking Platforms provide for business customers?

  Access to accounts, fund transfers, bill payments
• What features do Mobile Banking Apps offer for business clients?

  Remote check deposits and account management
• What do Cash Management Services help businesses optimize?

  Cash flow and manage receivables and payables
• What is the purpose of Electronic Funds Transfer (EFT) systems?

  To facilitate electronic transfers of funds
• What do Trade Finance Solutions provide for businesses?

  Online platforms for international trade transactions
• How do CRM systems benefit commercial banks?

  They manage interactions and personalize services
• What features does internet-based banking offer?

  • Account Management
  • Fund Transfers
  • Bill Payments
  • Mobile Banking
  • Remote Deposits
  • Customer Service and Support
  • Security Features
  • Investment and Wealth Management
  • Loan Applications and Services
• What can customers do with Account Management in internet-based banking?

  View balances, transaction histories, and statements
• How does Fund Transfers work in internet banking?

  Transfer funds between accounts domestically and internationally
• What can customers pay through Bill Payments in internet banking?

  Utilities, loans, credit card bills, and expenses
• What customer support options are available in online banking?

  Live chat, email support, and FAQs
• What do Mobile Banking apps allow customers to do?

  Perform banking transactions using smartphones or tablets
• How do Remote Deposits work in online banking?

  Deposit checks by uploading photos through the app
• What security measures do banks implement for online transactions?

  Encryption, two-factor authentication, fraud monitoring
• What investment services do some online banking platforms offer?

  Buying/selling stocks and managing portfolios
• What can customers do regarding loans through internet banking?

  Apply for loans and track application status