People in Business

    Cards (13)

    • What is communication?

      The process by which information is transferred from one person/group to another
    • What is internal communication?
      Communication inside a business
    • What is external communication?
      Communication outside a business
    • What are the 3 main methods of communication?
      Verbal, Non verbal, Written
    • Examples of Verbal
      Meetings, interviews, presentations, lectures, conversations
    • Examples of Non verbal
      Presentations, displays, notice boards, gestures, body langauge
    • Examples of Written
      Reports, letters, emails, press releases, texts
    • What are the advantages of Verbal Communication?
      • transferred quickly meaning high efficiency
      • immediate feedback so two way communication
      • message is enforced
    • What are the limitations of Verbal Communication?
      • may be difficult to asses if everyone understood message
      • could be inappropriate for storing information
    • What are the advantages of Non verbal communication?
      • presented in an appealing way so people could pay more notice
      • can be used to make a written message clearer
    • What are the limitations of Non verbal Communication?
      • feedback is limited so written feedback would be needed
      • could be tricky to understand
    • What are the advantages of Written Communication?
      • hard evidence of message so could sort issues in future
      • needed for detailed information
      • can be copied and sent to many
    • What are the limitations of Written Communication?
      • Direct feedback is not always available
      • message could be too long or language too tricky meaning disinterest
      • no body language