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People in Business
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Created by
Lexie Faithfull
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Cards (13)
What is
communication
?
The process by which
information
is transferred from one
person/group
to another
What is internal communication?
Communication
inside
a business
What is external communication?
Communication
outside
a business
What are the 3 main methods of communication?
Verbal
,
Non verbal
,
Written
Examples of
Verbal
Meetings
, interviews, presentations,
lectures,
conversations
Examples of Non verbal
Presentations
, displays, notice boards,
gestures,
body langauge
Examples of
Written
Reports
,
letters
, emails,
press releases
, texts
What are the advantages of Verbal Communication?
transferred
quickly
meaning high
efficiency
immediate
feedback so
two way
communication
message is
enforced
What are the limitations of Verbal Communication?
may be difficult to
asses
if everyone
understood
message
could be
inappropriate
for storing information
What are the advantages of Non verbal communication?
presented in an
appealing
way so people could pay more
notice
can be used to make a written message
clearer
What are the limitations of Non verbal Communication?
feedback
is limited so
written
feedback would be needed
could be tricky to
understand
What are the advantages of Written Communication?
hard evidence
of message so could sort issues in future
needed for
detailed information
can be
copied
and sent to
many
What are the limitations of Written Communication?
Direct
feedback
is not always
available
message could be too long
or
language
too tricky meaning
disinterest
no body
language