OTC Workbook

• Who may greet a patient entering a pharmacy?

  Healthcare Assistant or pharmacy team member
• Why must staff at the medicines counter undergo training?

  To ensure safe medication sales and competency
• What should you do if you need to refer to the Pharmacist?

  Make a note of the situations
• What legislation classifies medicines in the UK?

  Human Medicines Regulations 2012
• What does the GSL category of medicines signify?

  Available without Pharmacist supervision
• Where can GSL medicines be sold?

  Supermarkets, garages, or newsagents
• What is a characteristic of Pharmacy Medicines (P)?

  Must be sold under Pharmacist supervision
• How are Prescription Only Medicines (POM) identified?

  By POM on the packaging
• Why are some medicines classified as POM?

  Due to higher strength or specific medication type
• What does OTC stand for in pharmacy terms?

  Over the counter
• What is included in a Patient Information Leaflet (PIL)?

  Usage instructions, side effects, and warnings
• What is the difference between a generic name and a proprietary name?

  Generic is the actual medication name
• Why can different names for the same medication cause confusion?

  Different shapes, sizes, or colors may vary
• What are the WWHAM questioning techniques used for?

  • To gather patient information
  • Build rapport with the patient
  • Ensure correct recommendations
• What does the 'W' in WWHAM stand for?

  Who is the patient?
• What is the purpose of the NEWS2 scoring system?

  To measure patients' response to acute illness

  
• How many physiological parameters does NEWS2 measure?

  Six
• What does a NEWS2 score of less than 4 indicate?

  Monitor symptoms at home
• What should be done if one parameter scores 3 or more?

  Refer for urgent medical attention
• What is the purpose of the Pharmacy First service?

  To reduce demand for GP appointments
• What must be displayed in a pharmacy regarding the Responsible Pharmacist?

  Name and registration number
• How long can a Responsible Pharmacist be absent?

  Maximum of 2 hours in 24 hours
• What are the key responsibilities of the Responsible Pharmacist?

  • Ensure safe pharmacy operation
  • Maintain and review procedures
  • Train staff on SOPs
• What is a clear sign of potential medicine misuse?

  Excessive purchasing of medicines
• Why should patients purchasing large quantities be referred to the Pharmacist?

  To assess for potential misuse or abuse
• What is an example of a product that can be abused?

  Paracetamol
• What should a Pharmacy Protocol include?

  • Guidelines for selling medicines
  • Referral procedures to the pharmacist
  • High-risk patient groups
  • Confidentiality maintenance
• What must staff do before selling medicines?

  Read and sign relevant SOPs
• What might the Pharmacist ask a patient concerned about Co-Codamol usage?

  Questions about their medication history
• How does the Responsible Pharmacist ensure pharmacy safety?

  By maintaining and reviewing procedures
• What is the role of the Responsible Pharmacist?

  To ensure safe and effective pharmacy operations
• What must a registered Pharmacist do to be the Responsible Pharmacist?

  Be in charge of a registered pharmacy
• How many Pharmacists can be the Responsible Pharmacist at one time in a pharmacy?

  Only one
• What must be displayed in a pharmacy regarding the Responsible Pharmacist?

  A notice with their name and registration number
• What is the maximum time a Responsible Pharmacist can be absent?

  2 hours in any 24-hour period
• What must the Responsible Pharmacist do if they are absent?

  Remain contactable and return promptly
• What tasks can the pharmacy team undertake when the Responsible Pharmacist is absent?

  • GSL Sale
  • Taking in prescriptions
  • Handing out checked prescriptions
  • Handing checked prescriptions to delivery driver
• What does the Gastro-Intestinal System (GI System) do?

  Involved in food intake, processing, and excretion
• What organs are part of the GI System?

  Mouth, oesophagus, stomach, small intestine, large intestine, anus
• What is Functional Dyspepsia commonly known as?

  Indigestion