Chapter 23

• What are Herzberg’s two factors?

  Motivators and Hygiene
• Was Taylor’s theory hard or soft?

  Hard
• What is a trade union?

  • A group that workers can join
  • Aims to improve employment conditions
  • Negotiates with employers on behalf of members
• What are the main functions of a trade union?

  • Negotiate pay and hours
  • Provide legal and financial advice
  • Represent members in disciplinary matters
  • Take part in political campaigning
• What can be the impact of trade unions on a company?

  Higher wages and increased costs
• What is one potential consequence of industrial action by trade unions?

  Disrupted work
• How can trade unions affect decision-making speed?

  They can slow decision making
• What is a works council?

  A group representing employees in discussions
• What are the main functions of a works council?

  • Voice employees' concerns
  • Negotiate with management
  • Promote employee engagement
  • Resolve disputes
  • Improve workplace quality
• What factors influence if an employee can make decisions?

  Employee experience and organizational culture
• What types of decisions may an employee take part in?

  Safety and employee events
• What are the benefits of having employees involved in decision making?

  • Motivates employees (Empowerment)
  • Increases engagement
  • Enhances employee experience
• What is the end of lesson question about trade unions?

  Disadvantages to a public limited company
• How many marks is the end of lesson question worth?

  6 Marks