Quality

• What is one way businesses can attract and retain customers?

  Ensuring quality
• What happens to a business with a reputation for poor quality?

  It will lose market share quickly
• What is the purpose of quality control?

  To reduce poor quality products reaching users
• What is a disadvantage of inspecting products only at the end of production?

  Faults are only found at the end
• What is a cost associated with quality control?

  High wastage costs
• What does quality assurance involve?

  Building quality into the production process
• What is a benefit of quality assurance?

  Mistakes are identified quickly
• What is a potential cost of implementing quality assurance?

  Lower productivity due to increased checks
• What is the goal of quality management?

  Zero defects reaching the customer
• How does quality management create quality chains?

  Each member treats others as customers
• What is a benefit of quality management?

  Aims to get it right first time
• What is a cost associated with quality management?

  More expensive to implement than quality control
• What are quality circles?

  Groups discussing how to improve quality
• What are the advantages of quality circles?

  • Improves staff morale
  • Workers' opinions are considered
  • Improvements can come from workers' ideas
• What are the disadvantages of quality circles?

  • Production time is lost during meetings
  • Costs associated with scheduling meetings
• How do quality circles impact production time?

  Production time is lost during meetings
• What is a potential cost of scheduling meetings for quality circles?

  It can cost the business money