Job Roles + Organisational Charts

• What is the primary role of leaders in a business?

  Establish the business’ overall goals
• What do leaders set for the business?

  Long-term plans and targets
• What is the main responsibility of managers?

  Achieve short and long-term targets
• What might managers be responsible for within a business?

  A function such as marketing or finance
• How do managers utilize resources?

  In the best possible ways
• What is the role of supervisors or team leaders?

  Help managers achieve their targets
• What do supervisors do to assist managers?

  Report problems and pass on instructions
• What type of decisions do supervisors make?

  Simple decisions like job allocation
• What do operatives or shop floor workers do?

  Carry out basic duties or activities
• What types of tasks might operatives perform?

  Working on production lines or serving customers
• What are the differences among job roles in a business?

  • Authority
  • Decision-making
  • Skills and qualities
  • Delegation
  • Pay and benefits
• What is an organisational chart?

  A plan showing roles and relationships

  
• What does an organisational chart show about a business?

  The internal structure and hierarchy

  
• What does the span of control refer to?

  The number of people an individual manages
• How does the span of control improve efficiency?

  By speeding up communication
• What is a line manager?

  The person above the worker in hierarchy
• Who is a subordinate?

  A person under a line manager's authority
• What does authority mean in a business context?

  Having power or control over something
• What is delegation in a business?

  The passing down of authority to juniors
• What does the chain of command refer to?

  The path along which orders pass
• What is the definition of levels of hierarchy?

  Layers of authority within a business
• What is the purpose of a chain of command?

  To clarify reporting relationships