Communication

• What is the purpose of organisation charts in a business?

  To improve communication and delegate tasks
• How do organisation charts help in delegation?

  They allow work to be passed to lower levels
• What is a possible benefit of specialisation in departments?

  Workers have specific skill sets
• How do organisation charts improve motivation?

  They provide clear career paths for employees
• What is the role of organisation charts in improving control?

  They ensure tasks are supervised and completed
• Why is it important for workers to know who to report to?

  To avoid wasting time going to the wrong person
• What does delayering mean in a business context?

  Removing tiers of management
• What is the definition of communication?

  The exchange of information between people
• What is feedback in the communication process?

  The response stage of communication
• What is oral communication?

  Immediate communication between two parties
• How has written communication changed recently?

  More done through email and texting
• What is visual or non-verbal communication?

  Combined with oral and written to emphasize points
• What characterizes tall (hierarchical) structures?

  Many levels of hierarchy with many managers
• What is an advantage of narrow spans of control?

  Limits managers' workloads effectively
• What is a disadvantage of tall structures?

  Communication may be more difficult
• What defines flat (horizontal) structures?

  Few or no levels of middle management
• What is an advantage of having fewer managers?

  Helps to reduce costs
• How can junior employees be motivated in flat structures?

  By giving them more authority
• What is a disadvantage of flat structures?

  Managers may have too wide spans of control
• What is one method of internal communication?

  Email or intranet
• What is a benefit of using bulletins or newsletters?

  They can be kept for reference
• What is the purpose of meetings in communication?

  To discuss points and give feedback
• How do notice boards function in communication?

  One item of information seen by many
• What is the advantage of memos or letters?

  They can be filed and referred back to
• What is a benefit of text messages in communication?

  Shorthand can be used for brevity
• What is the advantage of telephone calls in communication?

  Immediate contact with the right person
• How does video conferencing benefit communication?

  Allows immediate contact with the right person
• What factors should be considered when choosing a communication method?

  Cost, speed, length, and confidentiality
• What is a consequence of poor communication on employee morale?

  It can lead to poor productivity
• How does poor communication affect absenteeism?

  It can result in low motivation levels
• What is a result of reduced employee cooperation?

  It makes implementing change harder
• How does poor communication lead to incomplete actions?

  Employees may lack understanding of tasks
• What can happen if supplies are not ordered on time?

  It delays the production of goods or services
• What are physical barriers to effective communication?

  Larger organisations operate in different locations
• What are cultural barriers in communication?

  A clash of cultures may lead to misunderstandings
• How do language barriers affect communication?

  They can lead to misunderstandings of instructions
• What is perception in the context of communication?

  People interpret the same message differently
• How does effective communication increase employee involvement?

  Employees are aware of business activities
• How can communication improve motivation?

  Recognizing achievements can boost morale
• What is the role of effective communication in achieving business aims?

  It coordinates actions towards common objectives