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Operations
Quality
Why is important for good quality?
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Created by
Niamh
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Cards (8)
To
satisfy
the
needs
of your customers.
To meet or exceed customer
expectations
at a
price
they are happy to
pay.
To encourage
customers
(
retailers
and the
public
) to
return
and buy
again.
To build
confidence
in the
brand
and improve the
reputation
of the organisation.
To improve the
efficiency
and reduce
waste
.
To give your business a
competitive
edge.
Reduces
cost
of dealing with
complaints
/
returns.
To meet
legal
requirements e.g.
labelling
of food - "use by" dates.