Quality Management

• The whole organisation has responsibility for ensuring quality. Continuous improvement is encouraged.
• Features:

  • The whole organisation has responsibility for ensuring quality.
  • Setting and sticking to quality standards must be part of the organisation's culture.
  • Team working is an important feature.
  • High skilled staff - commitment to regular training.
  • All staff aware of a clear quality policy.
• Features:

  • Continuous improvement - employees encouraged to constantly give feedback/suggest improvements.
  • Focuses on team and promotes team spirit.
  • Encourages and celebrates individual contributions.
  • Continually working towards elimination of waste and improving methods.
  • Focus is making many small changes - always looking for better ways.
• Advantages:

  • Staff are motivated to ensure high quality products.
  • High quality inputs from suppliers lead to high quality products.
  • Staff are well trained and skilled.
  • Less faulty, low standard products.
  • Less complaints and returns.
  • Repeat sales from customers (loyalty)
  • Good reputation.
• Disadvantages:

  • Possible higher material costs.
  • Higher staffing and staff training costs.
  • Constant checking is required.
  • Detailed plans and policies are required to standardise the system.