E-Commerce

• What can customers choose to do online?

  Buy products
• How do firms list products for online shopping?

  On a website or app
• What is one way customers can access products online?

  By browsing or following a link
• What payment method is commonly used for online orders?

  Credit card
• What happens to products after they are ordered online?

  They are delivered to the customer
• How do smartphones impact online shopping?

  They allow shopping anywhere
• What do customers expect when buying online?

  Low prices
• What is one expectation customers have regarding delivery?

  Free delivery and returns
• What is a key feature of an online shopping website?

  It should be easy to use
• What are the advantages of using E-Commerce?

  • Easy access to international markets
  • Saves money on printing
  • Reduced staff and property costs
  • Ability to relocate to cheaper areas
  • Lower prices than high street shops
• How is E-commerce growth related to consumer internet access?

  More access leads to more online purchases
• What must businesses do to keep up with E-commerce growth?

  Adapt to changing expectations and competition
• What can customers do when shopping online?

  Compare products and prices easily
• What happens if a firm doesn't meet customer expectations?

  Customers will shop elsewhere
• Why are online promotions cheaper for overseas markets?

  Less expensive than foreign newspaper ads
• What are the disadvantages of E-Commerce?

  • Equipment needs to be bought and installed
  • Specialist designers must be employed
  • Staff require training for customer service
  • Some consumers prefer in-person shopping