Section 1 - hospitality & catering provision

• What is one advantage of using media in business?

  Guides for website creation
• How can businesses lower energy and water usage?

  Implementing various environmental strategies
• What are the impacts of technology in accommodation?

  • Use of self-service appliances
  • Touch-screen check-in machines
  • Reduced number of staff
  • Reduced workload
  • More environmentally friendly
  • Increased customer satisfaction
• What is a benefit of cashless payments for customers?

  Convenient payment method
• What is one feature of contactless payment systems?

  Use of mobile phones and cards
• How do loyalty cards benefit businesses?

  Encourages customer return through points
• What do automatic payment systems do in car parks?

  Process payments after a time period
• What are the benefits of technology for customers and businesses?

  • Simple to use
  • Quick access to information
  • Easy payment methods
  • Apps for orders and bookings
• What are the functions of software in record-keeping?

  • Record bookings accurately
  • Maintain stock levels
  • Send alerts for low stock
  • Process sales efficiently
• What are the three basic elements of any business?

  Labour costs, materials costs, overheads
• How is gross profit calculated?

  Sales minus cost of goods sold
• If a business sells items for £12,000 and costs £6,000, what is the gross profit?

  £6,000
• What is the national minimum wage?

  Regularly reviewed by the government
• What are some extra benefits employees may receive?

  Sick pay, annual leave, pension scheme
• What are the three basic costs for businesses?

  • Labour costs
  • Materials costs
  • Overheads
• What do overheads include for a business?

  Regular bills like rent and utilities
• How does a business calculate net profit?

  Sales minus all costs
• What happens if a business's costs exceed its sales?

  It incurs a loss
• What skills can work experience help you gain?

  • Relevant skills for employment
  • Open communication
  • Problem-solving skills
• Why is gaining work experience beneficial?

  Shows skills to potential employers
• What is the importance of communication skills in hospitality?

  Helps in open and honest interactions
• How does work experience benefit jobseekers in hospitality?

  Puts them ahead of other applicants
• What does it mean if a business is making a loss?

  It means expenses exceed revenue.
• What might a business do to make a profit?

  Increase sales or decrease costs.
• What are the benefits of gaining work experience in hospitality?

  • Demonstrates skills to employers
  • Builds relevant experience
  • Enhances communication and problem-solving skills
  • Provides a competitive edge in job applications
• What types of qualifications can be gained for hospitality and catering?

  Hospitality and Catering, Food Preparation, CIDESCO.
• What is the purpose of a contract in employment?

  It explains position, hours, pay, and conditions.
• What are the advantages of full-time contracts?

  • Fixed holidays and sick pay
  • Salary and pension scheme
  • More job security
• What are the advantages of part-time contracts?

  • Flexibility of working hours
  • Good for those with other commitments
  • Usually receive sick pay and holiday pay
• What are the advantages of temporary contracts?

  • Good for busy students
  • Flexible hours available
• What are zero-hours contracts?

  • No guaranteed work
  • Flexible for employees
  • Ideal for those needing extra income
• What does the Working Time Regulations 1998 state about working hours?

  A worker cannot work over 48 hours a week.
• What happens if shifts are cancelled with less than 24 hours' notice?

  Employee can claim a day's pay.
• What are the roles within the Kitchen Brigade?

  • Management oversees employees
  • Food and Beverage Manager oversees departments
  • Housekeeping Manager oversees cleaning staff
• What is the role of a Food and Beverage Manager?

  Oversees food and beverage departments.
• What skills are essential for Front of House staff?

  Good communication and problem-solving skills.
• What are the responsibilities of a Chambermaid?

  • Prepare bedrooms for guests
  • Change bedding and towels
  • Replace used toiletries
• What does a Cleaner do in hospitality?

  • Cleans public areas
  • Includes vacuuming, mopping, and dusting
• What are the duties of Maintenance staff?

  • Fix minor issues and equipment
  • Handle building repairs and maintenance
• What is the role of a Caretaker?

  • Responsible for building and grounds
  • Arrange repairs and provide emergency cover