Exam Questions

• Inspections to improve standards

  • looks at policies and procedures - infection control
  • gives recommendations -discrimination - install ramp
  • highlight the need for staff training
  • use National Occupational Standards
• How staff and service users are kept safe

  • Lone worker policy
  • Risk assessment (general or of equipment)
  • PPE
  • Policies and procedures - infection control
  • Follow procedures - cleaning hazardous substances
• Monitoring Staff

  • Whistleblowing policy
  • External inspections - monitor quality of care
  • Observe practices - gaps in knowledge
  • Complaints procedure - follow up
  • Feedback from service users
  • Revalidation
• Confidentiality

  • Follow data protection legislation - create policies and procedures
  • Correct storage
  • Gain consent before sharing
  • Share on a need to know basis
• Continued professional development

  • High standards of care
  • Ensures care is up to national occupational standards
  • Implement the most up to date knowledge
  • meets external regulatory bodies requirements
• Empowerment

  • Put users at the heart of the service
  • Individualised care - aid/equipment
  • Support to express their needs - advocate
  • Respect cultural and preferences
• Communicate effectively

  • review and evaluate care planning - amendments can be made
  • Ensure holistic care
  • Improved information sharing
  • Multidisciplinary team
• Safeguarding

  • Risk assessment
  • Infection control procedures
  • Maintain confidentiality
  • Follow policies and procedures to meet national occupational standards
• Ensure users are not discriminated against

  • Challenge discrimination
  • Support to express needs - advocate
  • Equipment and adaptations
  • Follow current legislation - Equality Act 2010
• How to improve working practices

  • Inspections from CQC
  • Review complaints and whistleblowing procedures
  • Monitoring staff
  • Training
• Multidisciplinary working to support individuals

  • Ongoing review and evaluation of care plan
  • Improve information sharing
  • Holistic care
  • Empowers - needs are met
• Support independence

  • Equipment and adaptations
  • Provide and advocate
  • Involve in care planning
  • Advice and inform on service available so they can make informed choices