Job Design

• What is job design?

  The process of grouping tasks and responsibilities
• How does job design influence labour productivity?

  It affects motivation and job satisfaction
• What is a consequence of boring, repetitive jobs?

  Poor quality and low productivity
• What are the key influences on job design?

  1. Maintaining quality
  2. Operational efficiency
  3. Labour retention
  4. Skills of the workforce
• What is the most important factor in job design?

  Maintaining quality
• Why should job design support quality?

  To ensure customer service standards are met
• How should job design relate to operational requirements?

  It should ensure employees have necessary resources
• What is a common cause of high staff turnover?

  Poor job design
• What does job design aim to improve?

  Job satisfaction and personal achievement
• How does job design reduce repetitive work?

  By increasing variety, challenge, and responsibility
• What is the goal of job redesign in an organization?

  To reduce labour costs and improve productivity
• What are the methods of designing jobs?

  1. Job rotation/enlargement
  2. Job enrichment
  3. Teamwork
  4. Empowerment
• What is job rotation?

  Moving employees between roles regularly
• What is job enrichment?

  Giving employees increased responsibility and variety
• What is teamwork in job design?


  Individuals working together towards a common goal
• What does empowerment in job design mean?

  Giving employees autonomy in their roles
• How should jobs be designed to meet corporate objectives?

  To achieve objectives as efficiently as possible
• How can high labour turnover influence job design?

  Jobs may be designed to motivate employees
• What should job design consider regarding health and safety?

  Possible risks to employee health and wellbeing
• What is a central element in designing jobs for customer satisfaction?

  Ensuring good customer service outcomes
• How should job design accommodate existing staff skills?

  By assessing employees' capabilities for new roles
• What may a radical change in job design require?

  Investment in training and recruitment
• What must HR ensure for effective job design?

  Availability of financial and physical resources