Skateholders

• What is a stakeholder?

  An individual or organization with interest
• How do stakeholders differ from shareholders?

  Stakeholders have interest but do not own
• Who can be considered a stakeholder in a business?

  Managers, employees, customers, suppliers
• How can stakeholders be grouped?

  • INTERNAL: Employees, Shareholders/owners
  • CONNECTED: Customers, Suppliers, Creditors
  • EXTERNAL: Competitors, Government, Society
• What are shareholders mainly interested in?

  Return on investment and business growth
• What do managers and employees seek from the business?

  Rewards, job security, and promotion opportunities
• What interests customers the most?

  Value for money and product quality
• What do suppliers want from a business?

  Continued profitable trade and financial stability
• What are banks and finance providers interested in?

  Repayment of loans and profitability
• What does the government expect from businesses?

  Correct tax collection and compliance with laws
• What does the local community want from businesses?

  Success and job creation from the business
• What are potential conflicts between stakeholders regarding business decisions?

  • Cutting jobs: Supported by shareholders, opposed by employees
  • Adding shifts: Supported by management, opposed by local community
  • Introducing new machinery: Supported by customers, opposed by employees
  • Increasing prices: Supported by shareholders, opposed by customers