Quality standards

    Cards (14)

    • What do quality standards provide for businesses?
      A framework to manage processes
    • Why are quality standards essential in Quality Management Systems (QMS)?
      They ensure consistency in meeting expectations
    • How do quality standards help in making products fit for purpose?
      By ensuring they meet stakeholder needs
    • What are the main purposes of quality standards?
      • Satisfy customer expectations
      • Ensure reliability and safety
      • Comply with legal rules
      • Control internal processes
      • Meet environmental objectives
    • How do quality standards contribute to a business's success?
      By increasing profits and competitiveness
    • What are some impacts of quality standards on a business?
      • Increasing profits
      • Improving brand perceptions
      • Reducing costs/losses
      • Gaining market share
      • Building customer loyalty
    • What is an example of an ISO international standard?
      ISO 9001
    • What types of quality standards exist?
      • ISO international standards
      • Environmental management
      • Occupational health and safety
      • Information security
      • Food safety
    • What is a Service Level Agreement (SLA)?
      An agreement outlining service expectations
    • What does an SLA outline?
      • Expectations and terms
      • Quality expectations
      • Performance metrics
      • Dispute resolution approaches
    • Who are considered stakeholders in quality standards?
      Suppliers, customers, and government
    • Why are customers key to a business's success?
      Their purchases drive revenue and profits
    • What are the consequences of not meeting quality standards?
      • Customer-related: loss of customers
      • Operational-related: wasted materials
      • Business-related: damaged reputation
      • Societal-related: harm to the environment
    • How can implementing a QMS help a business?
      By preventing issues and ensuring quality