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Quality standards
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Cards (14)
What do quality standards provide for businesses?
A
framework
to manage processes
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Why are quality standards essential in Quality Management Systems (QMS)?
They ensure consistency in meeting expectations
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How do quality standards help in making products fit for purpose?
By ensuring they meet
stakeholder
needs
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What are the main purposes of quality standards?
Satisfy
customer expectations
Ensure
reliability
and safety
Comply with
legal rules
Control internal processes
Meet
environmental objectives
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How do quality standards contribute to a business's success?
By increasing
profits
and competitiveness
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What are some impacts of quality standards on a business?
Increasing
profits
Improving
brand perceptions
Reducing costs/losses
Gaining market share
Building customer loyalty
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What is an example of an ISO international standard?
ISO 9001
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What types of quality standards exist?
ISO
international standards
Environmental management
Occupational health and safety
Information security
Food safety
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What is a Service Level Agreement (SLA)?
An
agreement
outlining
service
expectations
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What does an SLA outline?
Expectations and terms
Quality expectations
Performance metrics
Dispute resolution approaches
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Who are considered stakeholders in quality standards?
Suppliers
,
customers
, and
government
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Why are customers key to a business's success?
Their purchases drive
revenue
and profits
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What are the consequences of not meeting quality standards?
Customer-related: loss of
customers
Operational-related: wasted
materials
Business-related: damaged reputation
Societal-related: harm to the
environment
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How can implementing a QMS help a business?
By
preventing
issues and ensuring
quality
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