Making human resource decisions

• What are the main job roles in larger businesses?

  Directors, senior managers, supervisors, operational staff
• How does the position of a role relate to its responsibilities?

  The position relates directly to the level of responsibility
• What is one reason for employing additional workers?

  To cover for sick leave
• What is a CV?

  A document detailing an applicant's skills and experience
• What is the purpose of shortlisting applicants?

  To select candidates for an interview
• What are the advantages and disadvantages of internal hiring?

  Advantages:

  • Cheaper than advertising
  • Motivates current employees
  • Candidates know the business

  
  

  Disadvantages:

  • Limits potential applicants
  • No new ideas introduced
  • May cause resentment among non-promoted staff
• What are the advantages and disadvantages of external hiring?

  Advantages:

  • Brings in new ideas
  • Greater pool of candidates
  • Wider range of experience

  
  

  Disadvantages:

  • More expensive due to advertising
  • Longer recruitment process
  • May not be effective enough
• What motivates workers to perform well?

  Company ethics and promotion opportunities
• Why is motivation important for employees?

  It leads to better job performance and retention
• How does high motivation affect employee attraction?

  High motivation increases the likelihood of recommendations
• What is the formula for calculating retention rate?

  1. of employees staying on x 100 / total no. of employees
• What is the impact of retaining employees on a business?

  It keeps skills and experience within the business
• What are the types of training and development?

  • Formal: Structured training, often leading to qualifications
  • Informal: Unstructured, on-the-job training by colleagues
  • Self-learning: Independent study, may lack motivation
• What is a disadvantage of self-learning for employees?

  Employees may lack motivation to learn
• What is the role of motivation in productivity?

  Motivation encourages high productivity levels
• What is performance management?

  Setting targets for employees linked to pay
• What is a financial reward for employees?

  Wages or bonuses for performance
• What is the purpose of a bonus in a business?

  To increase motivation through additional remuneration
• What is the difference between internal and external recruitment?

  Internal is promoting within, external is hiring outside
• Why might external hiring be beneficial?

  It brings in new ideas and skills
• How does motivation affect employee retention?

  Higher motivation leads to lower turnover rates
• What is the role of operational staff in a business?

  They carry out key tasks or operations
• What is the function of support staff in a business?

  They provide services that support main functions
• What is the role of team leaders?

  To manage a team and provide support
• What is the significance of company ethics in motivation?

  It helps businesses meet their goals effectively
• How does effective training impact employee performance?

  It keeps employees up to date with changes
• What is the purpose of a job description?

  To outline the responsibilities and requirements of a role
• Why is it important to have a diverse workforce?

  Diversity brings in new perspectives and ideas
• How can employee feedback improve business operations?

  It identifies areas for improvement and innovation
• What is the role of a secretary in a business?

  To provide administrative support and manage communications
• What is the significance of communication in teamwork?

  Effective communication enhances collaboration and productivity
• How does employee motivation influence customer satisfaction?

  Motivated employees provide better service to customers
• What is the purpose of a performance review?

  To assess employee performance and set future goals
• Why is it important to monitor employee performance?

  To ensure employees meet their targets and improve
• How can a business benefit from employee training programs?

  Training enhances skills and increases productivity
• What is the role of a technician in a business?

  To provide technical support and maintenance
• What is the impact of good working conditions on employees?

  They lead to higher job satisfaction and productivity
• How does employee engagement affect business success?

  Engaged employees contribute to higher performance levels
• What is the significance of teamwork in a business?

  Teamwork enhances collaboration and efficiency
• Why is it important for businesses to adapt to changes?

  To remain competitive and meet customer needs