Financial Ombudsman Service

• Deals with 500,000 complaints a year.
• A complaint is referred to the service and is dealt with by an ’adjudicator’ who contacts the company in dispute whose task is to resolve the dispute quickly and amicably.
• If the settlement is agreed by the complainant (and 90% are), it is binding.
• If either party disagree, the issue is referred to the Ombudsman and this can be rejected or accepted, in which latter case it will be binding