Comms skills

• What does UNITED stand for?

  Understanding

  Non-negotiable issues

  Identify common ground

  Tensions remaining

  Explore possible solutions

  Decide together
• What does 'understanding' mean in terms of UNITED?


  All those present need to obtain an understanding of what the other people present think and feel about the problem
• What does 'non-negotiable issues' mean in terms of UNITED?


  Certain points may be so important to another person that they will not under any circumstances wish to concede ground
• What does 'tensions remaining' mean in terms of UNITED?



  Identify, clarify and acknowledge the specific differences or sticking points that remain