Informational social influence is about who has the better information - you or the rest of the group
In ISI we are often uncertain about what behaviours or beliefs are right or wrong
For example, you may not know the answer to a question in class, but if most of the class agrees on one answer, you accept that answer because you feel they are likely to be right
The reason individuals follow the behaviour of the group is because people want to be right
ISI is a cognitive process because it has to do with what you think
ISI is most likely to happen in situations that are new to a person or situations where there is some ambiguity, so it isn't clear what is right
It is also typical in crises where decisions have to be made quickly
ISI also occurs when one person is regarded as being more of an expert