Quality management

• quality control = the process of ensuring that the product is of a high quality
• Quality assurance = the process of ensuring that the product or service is of a high quality
• Quality circles = a team of employees who meet to identify and solve problems in the workplace
• Total quality management = a systematic approach to improving quality throughout the entire organization
• Continuous improvement (Kaizen) = constantly introducing small incremental changes in a business in order to improve quality and/or efficiency
• Competitive advantage from Quality management = Quality management can help a business to achieve competitive advantage by improving customer satisfaction and reducing costs