consumer

• what is a consumer?

  a consumer is anyone who buys goods and services
• what is a need?

  something you cannot do without, basic needs like food, water, shelter
• what is a want?

  something you would like to have, luxuries like a holiday or new phone
• what are some consumer rights

  honest and truthful, choose, value for money, safety redress
• what is redress?

  refund, replacement, repair
• what are some consumer responsabilities?

  know your rights, educate yourself, informed about good and services, use resource carefully, complain when feel like consumer law broke
• what does an informed consumer do?

  get value for money, make good descisions about goods and services, shop wisely, understand consumer laws, know how to complain
• sources of consumer info

  ads, salespeople, interent, radio, tv
• what is a consumer law?

  consumer protection act 2007
• what is the consumer protection act 2007?

  protection against false or misleading descriptions, claims about goods and services, forbids false/ misleading info about price, of goods and services
• goods must be of...

  merchantable quality, fit for purpose, as described, conform/match sample
• what is consumer protection?

  prevents untrustyworthy manufacturers/ suppliers taking advantage of consumers, protects rights of consumers
• a consumer is entitled to a full refund if...

  goods cannot do what they should from the start, goods are not as described
• what is a credit note?

  note given to a consumer by a retailer for goods returned, states alue of goods owed to consumer
• making a complaint

  return to shop with product and receipt, ask to see manager state issue, if shop refuse contact heead office of company, contact consumer organisation
• what is CCPC

  competition and consumer protection commision
• what does the CCPC do?

  enforces law to protect consumer, informs public of consumer rights, enforces product safety regulations, runs consumer helpline
• what does the office of ombudsman do?

  investigates complainst made by public against public bodies (An Post, HSE)
• CAI (consumer association of ireland)

  protects interest of consumers, advises public on consumer issues, lobbies the government to improve consumer laws
• ASAI (advertising standards authority for ireland)

  monitors advertising, promotes honest and truthful ads, investigates complaints made by public
• steps of writing letter of complaint

  write/ type your letter/ email, explain problem, outline action taken so far, include recipt, use post and save
• charcteristics of good quality goods

  functional, attractive, safe, hardwearing, well designed
• characteristics of good quality services

  value for money, reliable, punctual, hygiene and safety