Dementia introduction prep

• What is your impression of how people spoke and interacted with Barbara?

  • taxi driver and ward clerk were impatient and ignorant
• How is Barbara made feel anxious? Give some examples to justify your answer

  • when she cant remember and is provided support for it - starts shaking leg after the clerk didnt tell her why she was there
  • if they call her name whilst shes gone to the toilet
  • unsure where she is - constantly looking around
• Do you think Barbara is treated with respect and empathy? Give some examples to justify your answer

  • nurse did, reassured her and helped to toilet
  • doctor and assistant werent very respectful or reassuring
• How could the hospital staff improve the way they interact with Barbara

  • not talk about personal life in front of her, talk to her
  • protect dignity/introduce student
  • provide reassurance
  • talk to her on her level
  • saying please
  • asking how she is
• Provide examples of how your patient’s wishes can be respected.

  • provide reassurance
  • approach with a smile
  • listen to pt
  • ask pt for preferred name
  • show patience
  • treat everyone with humanity
  • always introduce yourself
• Provide examples of how to communicate well with your patients

  • facial expression
  • hand gestures
  • tone of voice
  • other forms of communication
• Provide examples of how to treat your patients with kindness and respect

  • use manners
  • ask preferred name
  • treat everyone equally