legislation and business

• • a consumers rights are protected by consumer protection legislation. the legislation exists to ensure consumers are not deceived or taken advantage of
• consumer right-

  • laws that empower the consumer to demand certain minimum standards from every business supplier
• • consumer protection legislation -
  • 
acts of parliament that are intended to protect customers from misleading or dangerous practices by companies
• legislation -

  laws passed by acts of parliament, breaking these laws may result in a fine or even prison
• • consumer rights act 2015-
  • goods must be for a purpose and not broken or dangerous
  • buyer has the right to get their money back if the product doesn’t work, or get it repaired at seller's expense ‘
  • seller is responsible for all problems, not the manufacturer
• • trade descriptions act 1986-
  • offence for a trader to lie or use misleading statements to do with a product
  • offence to misleadingly label goods and services
  • this act carries criminal penalties and can therefore lead to a jail sentence
• • legislation that affects businesses-
  • consumer protection
  • employee protection
• • consumer protection focuses on quality and consumer rights
• • employment legislation focuses on -
  • recruitment
  • pay
  • discrimination
  • health and safety
• Recruitment-

  • equal opportunities
  • no bias when picking a candidate
• • pay
  • minimum wage
  • equal wage for all who do same work
  • women and men pay gap
• • discrimination
  • in promotion
  • in recruitment
  • race or religion
• health and safety-

  • safe working conditions
  • employers are responsible for working conditions
• • red tape
-
  • the term given to laws that are said to limit what business people can do, making it hard to act entrepreneurial
• • problems caused by legislation-
  • too many rules and too much paperwork costs time and money
  • rules restrict creativity and initiative
• • benefits of legislation-
  • makes it clear on what businesses can and can’t do
  • doesn’t really prevent business success
  • people die from unsafe cars and fault products so consumer protection is important
• • cost of legislation to a business-
  • compliance cost - being safe and using specialised equipment
  • risk of penalties
  • paperwork costs
• • consequences of not meeting legislation-
  • penalties
  • legal action and lawsuits
  • loss of reputation
  • employee dissatisfaction
  • consumer loyalty gone
• • if you do meet legislation -
  • good reputation and trust and loyalty
  • employee morale and retention
  • reduced legal risks