KM and its practice

• Knowledge Management and Information and Communications Technology (ICT) in Public Administration (PA) are discussed in PUAD 205, lectured by CJ Devera, on Sundays from 10:30 AM to 01:30 PM.
• Wiiga KM Implementation Framework is based on the "Knowledge Ladder" with five components: Knowledge Strategy, Learning and competence development, Knowledge-oriented culture and management, Knowledge identification and transfer, and Information availability.
• Nihilet’s MC3 Framework for implementing KM is a change project based on Kotter’s Eight Steps of Change: Establish a Sense of Urgency, Form a Powerful Guiding Coalition, Create a Vision, Communicate that Vision, Empower Others to Act on the Vision, Plan for and Create Short-term Wins, Consolidate Improvements and Keep the Momentum for Change Going, and Institutionalise the New Approaches.
• Knowledge Resources, Intellectual Capital, and the transition from the former to the latter are topics in Knowledge and Value Creation.
• The role of Research and Development (R&D) in Knowledge and Value Creation is also discussed.
• Knowledge Examples include Facts & Truths, Semantics (meanings), Ideas & Concepts, Experiences, Inferences, Analysis & Synthesis, Theories, Frameworks & Models, Paradigms, Beliefs, Values, Perspectives & Opinions, Intuition & Insights, Judgments & Expertise, Creations.
• Knowledge Management principles include principles on knowledge, people, technology, learning, change, context, evidence of results, management, performance, innovation.
• Knowledge Management processes are organizational/ institutional, including scanning & audit, identification & selection, acquisition or creation, capture, storage, access & retention, transfer & collaboration, use or application, monitoring, reporting & documentation, review & feedback (correction, improvement, intervention), measurement & evaluation, institutionalization, recognition & discipline, continual improvement or purging.
• Knowledge Work involves Job Roles, Responsibilities & Authorities that require subject matter knowledge, thinking, and use of mental or cognitive faculties or abilities.
• Knowledge Management processes for individuals/ personal include scanning & sensing, identification & selection, acquisition or creation (learning), reflection & internalization (learning), use or application (externalization) & integration, sharing & validation or revision, retention & updating or purging.
• Business Excellence Models can serve as an overarching framework for Knowledge Management implementation.
• A Knowledge Management implementation framework based on the "Knowledge Ladder" is provided by Nihilent's MC3 Framework.
• Knowledge Management involves Managing the environment and the organizational/ institutional and individual/personal processes that assure the application or use of knowledge produces the results that provide value for stakeholders.
• Knowledge Management Examples include Knowledge Management System (KMS), Organizational Memory System (OMS), Knowledge Maps, Expert Directories (in & out the organization), Transactive Memory System (who knows what network), Service-level Agreement (SLA) between & among work units, Job Rotation among heads or managers, Communities of Practice, Benchmarking & Localization of Best or Good Practices, Knowledge Databases, Repositories, or Portals, Quality Circles, Action Research, Research & Development (R&D).
• Knowledge management involves identifying, capturing, organizing, storing, retrieving, transferring, applying, and monitoring knowledge within an enterprise or between enterprises.
• The goal of knowledge management is to improve organizational performance by making better use of an organization's intellectual assets.
• Knowledge management is the process of creating, sharing, using, and managing knowledge and information.
• The goal is to facilitate learning, innovation, and performance improvements through effective sharing and utilization of knowledge.
• Knowledge management aims to create a learning culture where employees are encouraged to share their expertise with others.
• Knowledge management aims to improve decision making by providing timely and accurate information based on past experiences and best practices.
• Knowledge management helps organizations capture and reuse valuable information from past experiences.
• Knowledge management helps organizations retain valuable knowledge when key personnel leave or retire.
• Individual knowledge management focuses on helping individuals acquire, develop, organize, apply, share, and manage their own knowledge.
• Knowledge management practices may involve technologies like databases, intranets, extranets, wikis, blogs, social media platforms, virtual reality environments, artificial intelligence tools, machine learning algorithms, natural language processing systems, and data analytics software.
• It also seeks to capture and preserve valuable knowledge that might otherwise be lost when employees leave the company.
• Knowledge management can be applied at both the individual level and the organizational level.
• Knowledge management can be applied in various contexts such as business, education, healthcare, government, nonprofit, and social sectors.
• It also helps organizations retain valuable intellectual capital during times of change such as mergers, acquisitions, or retirements.
• Knowledge management aims to facilitate effective communication, collaboration, learning, innovation, problem solving, decision making, and action taking across individuals, teams, departments, organizations, networks, communities, and other groups.
• Knowledge management enables organizations to leverage the collective intelligence of their employees and external partners.
• Organizational knowledge management involves creating an environment where people are encouraged to share what they know with others who need it.
• This includes processes such as documenting procedures, creating training materials, conducting regular meetings, and establishing communication channels between departments.
• Knowledge management aims to create value from knowledge assets through processes such as capturing, organizing, storing, retrieving, transferring, applying, and reusing knowledge.
• At the individual level, knowledge management involves developing personal skills such as critical thinking, problem-solving, decision making, communication, and creativity.
• The goal is to ensure that critical knowledge remains within the organization even if key personnel leave.
• This includes creating opportunities for collaboration, providing access to relevant resources, and fostering a culture of openness and trust.
• Knowledge management involves creating, sharing, using, and managing knowledge and information.
• Sharing knowledge can be done through various methods such as face-to-face communication, email, phone calls, video conferencing, online collaboration tools, and social networks.
• Organizational knowledge management involves capturing and sharing knowledge across an entire organization.
• The goal is to create an environment where people are encouraged to share what they know with others who need it.