Influences on Operational Objectives

• What are operational objectives influenced by?

  Internal and external factors
• Why is cost a key operational objective?

  To minimize unit costs and fixed costs
• How does quality influence operational objectives?

  It is crucial for both goods and services
• What are internal influences on operational objectives?

  Factors within the control of the business
• How does a cost leadership strategy affect operational objectives?

  Focus on costs, productivity, and efficiency
• What operational objectives would a service sector business prioritize?

  Training quality and customer service responsiveness
• What does the PESCAL framework help identify?

  External influences on operations
• How does competitor activity influence operational objectives?

  It sets benchmarks for efficiency and quality
• What can changes in legal and environmental regulations cause?

  Operational challenges and changes in objectives
• What are the internal influences on operational objectives?

  • Corporate or business objectives
  • Overall strategy of the business
  • Control over productivity and efficiency
• What are the external influences on operational objectives?

  • Competitor activity
  • Legal regulations
  • Environmental laws