↩managing quality

• What is the primary focus of quality control?

  Detecting and fixing issues after they occur
• How does quality control typically operate in production?

  By inspecting products at the end of the production line
• What does quality control ensure regarding products?

  That only products meeting certain standards reach customers
• What type of approach does quality control represent?

  A reactive approach aimed at catching and correcting defects
• What is the main goal of quality assurance?

  To prevent problems before they occur
• Who is responsible for maintaining quality in quality assurance?

  Everyone in the business
• How does quality assurance integrate quality standards?

  Throughout the production process, not just at the end
• What is emphasized in quality assurance?

  Doing it right the first time
• Why is quality crucial in goods and services?

  It affects customer satisfaction and perception of the brand
• How do high-quality products and services impact customer behavior?

  They help build trust and encourage repeat business
• How is quality perceived in services?

  Through efficient, friendly, and prompt customer service
• How is quality perceived in products?

  In durability, reliability, and overall performance
• How does high quality control costs in the long term?

  By minimizing waste, rework, and returns
• What happens if fewer products are defective?

  Less time and money are spent fixing or replacing them
• How does quality assurance help in cost control?

  By ensuring that processes are efficient and errors are minimized from the start
• How does consistently high quality provide a competitive advantage?

  It differentiates a business from its competitors
• Why are customers willing to pay a premium for high-quality goods and services?

  Because they are reliable
• How does a reputation for quality affect customer loyalty?

  It strengthens customer loyalty
• What is the impact of a strong reputation for quality on market share?

  It makes it harder for competitors to take market share
• What is the primary focus of quality assurance?

  Preventing quality issues by implementing high standards during production
• How does quality assurance differ from quality control?

  Quality assurance aims to prevent problems before they arise, while quality control detects and fixes problems after they occur
• How can good quality help reduce costs in a business?

  By lowering labor costs if fewer issues need fixing
• What advantage does maintaining high quality at a lower cost provide a business?

  It gives the business a competitive advantage over competitors
• Why is product knowledge important for employees?

  It enables them to better assist customers
• quality control


  putting measures in place to check that the customer receives an acceptable level of quality.
• What is the impact of well-packaged and well-presented products on customers?

  They create a positive first impression.
• Why is presentation and cleanliness important for services?

  They are essential for creating a positive customer experience.
• What should goods do in terms of reliability and durability?

  They should work reliably with minimal issues and be durable over time.
• What does service quality need to meet in terms of customer expectations?

  Service quality should meet expectations like food tasting good.
• What is the role of follow-up in after-sales service for goods?

  To check customer satisfaction and resolve issues quickly.
• What is an ideal outcome of after-sales service for goods?

  Issues should be resolved quickly and ideally at no cost.
• What is essential for excellent customer care in services?

  Helpful staff assisting with issues related to previous purchases.
• Why is it important for staff to assist with issues related to previous purchases?

  It encourages repeat interactions and builds customer loyalty.
• What is the main focus of quality control?

  Inspecting products and services to meet an acceptable standard
• What is an example of quality control in a factory setting?

  Factory inspectors checking items at the end of a production line
• How do chefs contribute to quality control?

  By inspecting food before it is served
• What role do customer feedback systems play in quality control?

  They help in quality improvement
• What is a limitation of quality control?

  It focuses on identifying and correcting issues after they occur
• What is the main goal of quality assurance?

  To prevent quality problems by setting up systems
• Who is involved in ensuring quality in quality assurance?

  Everyone is involved in ensuring quality