The sales process ➡

• What can improve product knowledge among employees?


  Training staff, retaining experienced employees, and hiring customer-focused individuals
• Why is speed and efficiency of service essential in certain industries?

  To meet customer expectations for fast responses
• What does customer engagement involve?

  Making customers feel valued and part of a brand community
• How can businesses enhance customer relationships?

  By engaging customers through social media, loyalty programs, or exclusive clubs
• What are the ways feedback can be received from customers?

  Directly, through word of mouth, or via online reviews
• Why is acting on customer feedback crucial?

  It is essential for maintaining customer satisfaction and loyalty
• What is the importance of post-sales service?

  It helps maintain a good reputation for the business
• What can happen if a business ignores post-sales issues?

  It can harm the business’s reputation
• product knowledge


  how well the staff knows the features of products and service issues surrounding the products
• customer engagement 


  make a customer feel part of something rather than being outsider
• customer feedback 


  comments,praise,criticisms given to the company by customers