based on opinions , simplistic (onlycomparesbusinesses on two variables) , difficult to identify variables
what is a direct and indirect competitior?

a directcompetitorsellsthesametypeofproduct / service
a indirectcompetitorprovidescompetitionbecause it sells a substituteproduct
how can a business differentiate?

providingbettercustomerservice , havingstrongerbrandimage , being moreconvenient , having higherqualityproduct , having lowerprices and widerproductrange
what do businesses need to find ways to do?
improveefficiency , improvecompetitiveness , loweringprices and costs
what are the non financial aims ?
personalsatisfaction , challenge , independence , control , social objectives