Lesson 7

Cards (6)

Principles of Good Customer Service:
Building good customer relationships = good customer service
(4) Elements of Good Customer Service:
Customer Relationships
Staff
Complaints
Products
Elements of Good Customer Service: Staff
Train them to have good communication & sales skills.
Elements of Good Customer Service: Customer Relationships
Greet customers & approach them according to their individual situation.
Elements of Good Customer Service: Complaints
Listen to them and let them know you appreciate their feedback
Elements of Good Customer Service: Products
Know your products: its location, brand names, place of manufacture & price.
The more you know = the more confidence you can build in the customers.