Lesson 1

• Emotional Intelligence is the ability to understand, use, and manage one's own emotions, and to accurately identify and manage the emotions of others.
• Self Awareness is the ability to recognize and understand one's own emotions.
• Self Regulation is the ability to regulate one's own emotions.
• Social Skills are the ability to interact with others.
• There are two types of communication: Verbal and Non-verbal.
• Empathy is the ability to understand how others feel.
• Motivation is the willingness to do something.
• There are two types of motivation: Intrinsic and Extrinsic.
• 7 Characteristics of Emotionally Intelligent People:

  • They're balanced
  • They're gracious
  • They're curious
  • They're are not perfectionists
  • They're change agents
  • They're self-aware
• Characteristics of Emotionally Intelligent People: B G C A C S
• Characteristics of EI People: They're Change Agents

  ·       Not afraid of change
• Characteristics of EI People: They're Balanced

  ·       Know the importance of professional-personal balance
• Characteristics of EI People: They're Gracious

  ·       Always thankful
• Characteristics of EI People: They're Curious

  ·       An inborn sense of wonder and curiosity
• Characteristics of EI People: They're Are Not Perfectionists

  ·       Know perfection = impossible
• Characteristics of EI People: They're Self-aware

  ·       Know what they’re good at & know what to learn