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Cards (371)

  • Recruitment is a process of finding and attracting the potential resources for filling up the vacant positions in an organization.
  • Recruitment and Selection process is a process of identifying the jobs vacancy, analyzing the job requirements, reviewing applications, screening, shortlisting and selecting the right candidate.
  • Orientation of Employees involves knowing the Employees Benefits, their duties and responsibilities, what are the Do’s and Don’ts, knowing the company procedure, embracing the culture of the Company and the Organization, and knowing what lies ahead for them.
  • Supervision is the act or function of overseeing something or somebody.
  • A person who performs supervision is a "supervisor", but does not always have the formal title of supervisor.
  • A person who is getting supervision is the "supervisee".
  • Goal Setter is one of the roles of a supervisor.
  • Evaluator is another role of a supervisor.
  • Human Resource Specialist is another role of a supervisor.
  • Coaching leadership is able to identify other team members’ strengths and weaknesses and coach them to improve.
  • Their comments are infrequent and group members might even forget what this leader looks like by the time they finish the project.
  • Democratic leadership is the same concept as Lewin’s participative leadership and encourages team members to participate and share ideas.
  • Visionary leadership is comparable to Lewin’s authoritative leadership style and is used when there is a big change in the company or a clear direction is needed.
  • Lewin's Leadership Theory includes Authoritarian (Authocratic) leadership, Participative (Democratic) leadership, Delegative (Laissez-fair) leadership, and Visionary leadership.
  • Laissez-faire leaders separate themselves from the group and choose not to participate or interrupt the current trajectory of a project.
  • Pacesetting leadership sets an example of high productivity, performance, and quality and team members are supposed to follow in their footsteps.
  • Affiliative leadership is relationship-focused and the intention of an affiliative leader is to create harmony.
  • Delegative leaders offer very little guidance to the group and allow team members complete freedom in the decision-making process.
  • Commanding leadership is comparable to directive or coercive leadership and the leader has clear goals and objectives that they communicate to the team and expect others to follow.
  • Computer Expert is another role of a supervisor.
  • Producer is another role of a supervisor.
  • Adviser is another role of a supervisor.
  • Developmental programs, such as effective training and development programs, can provide growth opportunities and help employees improve their skills.
  • Employee survey is a tool to gain essential insight into what your employees think and work on improvements.
  • Creating a good working environment, promoting a diverse work culture, and heeding on psychological safety are crucial for employee satisfaction and retention.
  • Offering fast, helpful customer service is critical to retaining customers, especially for small businesses with limited time and resources.
  • Providing great customer service can generate more marketing and sales opportunities and is paramount to keeping a business growing successfully.
  • Improving the products and services you offer is crucial to retaining customers and increasing sales.
  • Employee experience is vital in building a sustainable system where employee experience is the focus.
  • A workplace team is a group of employees who are working together on either a temporary or permanent basis to achieve a common objective.
  • Happy customers and word of mouth can also be some of the most effective drivers for new business.
  • Your current customers can be one of your best sources of business and offering customer support is an effective way to increase sales.
  • When you share customer information, product insights, and support metrics across the company, everyone can be more productive and do a better job of building relationships, and uncover opportunities to cross-sell and upsell customers.
  • Idea Champion is another role of a supervisor.
  • A good customer service application gathers information from a variety of sources across your business and beyond.
  • The application can provide an overview of CSAT (customer satisfaction) scores and customer health indicators.
  • The application can track the most requested customer features.
  • Filing provides protection for records, ready reference, legal evidence, efficiency, planning and control, follow-up actions, and image building.
  • The application can help you understand how customers are interacting with your product and identify any problems.
  • Records represent proof of existence and can be used to recreate or prove state of existence, regardless of medium or characteristics.