E-Commerce

• What is e-commerce?

  Online buying and selling
• Why is e-commerce important in business strategies?

  • Expanded reach
  • Increased convenience
  • Reduced costs
  • Improved customer interactions
• How does e-commerce increase convenience?

  Online stores have 24/7 availability, allowing customers to shop at their convenience and this enhances customer satisfaction and drives sales
• How does e-commerce reduce costs?

  Operating an e-commerce platform can significantly reduce fixed costs
• How does e-commerce improve customer interactions?

  E-commerce platforms often include customer support features such as live chat, FAQs, and customer reviews, which improves overall customer service