Change Management

• Most issues in IT are caused by unauthorised changes.
• Change management is a structured way of changing the state of something.
• Roll back plan: A backup plan for reverting to the past state.
• Sandbox testing: A sandbox is a separate network that is cut off from the user’s network.
• Change board approvals: People that approve a change request form.
• Risk analysis: Determine a risk value (High, medium, low) for not making the change.
• Scope of the change: Determine the effect of the change.