Management of People

• What is workforce planning?

  Identifying future staffing requirements
• Why do organizations create workforce plans?

  To identify future staffing requirements
• What is one reason for requiring new staff?

  Employees may be promoted
• What is recruitment?

  The process of hiring the right person
• What is conducted before advertising a job?

  A job analysis
• What does a job analysis identify?

  Roles and duties of the position
• What does a job description typically include?

  Job title and main tasks
• What are person specifications?

  Qualities required for the candidate
• What are the two categories of qualities in person specifications?

  Essential and desirable
• What is internal recruitment?

  Hiring existing staff for a position
• What is a disadvantage of internal recruitment?

  Limited selection of candidates
• What is an advantage of external recruitment?

  Brings in new ideas
• What is the first tool used in the selection process?

  Application forms
• What do CVs typically include?

  Education, qualifications, and work experience
• Who are references usually from?

  Current line manager and another person
• What is the most common selection process in the UK?

  Interviews
• What do IQ tests measure?

  Mental skills including numeracy and literacy
• What do psychometric tests assess?

  A candidate's personality
• What do medical/fitness tests measure?

  Physical suitability for a job
• What is an attainment test?

  A demonstration of a learned skill
• What does an aptitude test measure?

  Natural abilities related to a job
• What is the purpose of training methods?

  To train staff with costs and benefits
• What are the different methods of training staff?

  • Apprenticeships
  • Graduate training schemes
  • Corporate training schemes
  • Work-based qualifications
  • Continuing professional development
• What is an apprenticeship?

  Paid on-the-job training with qualifications
• What is a graduate training scheme?

  Programs for recent university graduates
• What is the duration of graduate training schemes?

  One to two years
• What is the purpose of corporate training schemes?

  To develop skills of existing employees
• What are work-based qualifications?

  Formal qualifications gained while working
• What is continuing professional development (CPD)?

  Training throughout a career for skill updates
• What are the three main types of training in the workplace?

  • Induction
  • On-the-job
  • Off-the-job
• What does induction training include?

  Health and safety information and company policies
• What is one advantage of induction training?

  Employees settle quickly into the job
• What is on-the-job training?

  Training undertaken in the workplace
• What is coaching in on-the-job training?

  Step-by-step guidance from an experienced staff
• What is role play in on-the-job training?

  Acting out scenarios to practice skills
• What is job rotation?

  Moving staff through different jobs
• What is shadowing in on-the-job training?

  Observing another employee's work
• What is demonstration in on-the-job training?

  Watching a task and then attempting it
• What is an advantage of on-the-job training?

  Training specific to the company’s needs
• What is a disadvantage of on-the-job training?

  Quality of training may vary