1. language and communication matter more to women than to men, women talk more than men
2. women are more verbally skilled than men
3. Men's goal in language is transactional and to get things done, whereas women are more about connections to other people. Men more about things and facts - women about relationships, people and feelings
4. Men's way of using language is competitive reflecting general interest of acquiring and maintaining status, women's use of language is cooperative, reflecting preference for equality and harmony
5. These differences lead to miscommunication between the sexes, misinterpretation of intentions, causing problems where men and women regelmassig interact - besonders in heterosexual relationships