Legislation and consumer rights

• Consumer rights act 2015 protects consumers when goods or services provided aren't as expected
• Act also covers digital products and buying online, and covers contracts (like phone contracts)
• The law states that all goods should be described or seen when purchased and should be fit for purpose
• Act protects consumers against faulty or counterfeit goods and poor service or problems with builders
• consumers can request refund, repair or replacemenr if the goods purchased dont meet certain standards
• If a full refund or replacement isnt possible compensation should be provided