Health and social care

• Different health care settings

  • hospital
  • Walk-in centre
  • Pharmacy
  • Health centre
  • Nursing home
  • GP
• social care settings

  • retirement home
  • Homeless shelter
  • Residential home
  • Social services department
  • Support group
• what law supports rights of service users

  equality act 2010
• the 5 rights of service users

  • choice
  • confidentiality
  • protection from abuse and harm
  • equal and fair treatment
  • consultation
• what is choice

  giving service users control over their lives and promoting independence

  ensures they receive care and treatments for their needs
• examples of providing care in residential SOCIAL care settings

  • offering a wide range of different activities so residents can chose what to take part in
  • ensuring residents have access to a television lounge and quiet room
  • supporting residents in making their own decisions; which clothes to wear, when to get up and go to bed, wether to have a bath or shower
• examples of providing choice in residential HEALTHCARE setting

  • where to receive care; residential setting or home
  • choice of male or female doctor; cultural requirement
  • whether or not to receive treatment
  • food options that take into account special dietary needs or religious and cultural requirements
• What is confidentiality

  Limits access or places restrictions on sharing certain types of sensitive information; medical records only shared on a need to know basis
• what is a need-to-know basis

  information only shared with those directly involved with the care and support of the service user
• what is safeguarding

  actions taken to protect service users by ensuring a safe and healthy environment where the risks of danger, harm or abuse are reduced
• manual handling

  using the correct procedures when physically moving any load by lifting, putting down, pushing or pulling; transferring a client from a chair to a bed
• examples of providing confidentiality

  • personal information and medical records kept secure
  • Always ask if its okay to pass on any information to another service provider
  • Information only shared oN a “need-to-know“ basis with people who are directly involved with care
  • Meetings about service users take lave in private where information can not be overheard
  • Social worker should not share service users finance, bank accounts and property in public
  • if private information is not kept private, the service users finance will lose trust in care provider wont feel valued and respected
• what service users are more risk of abuse and harm

  • dementia
  • learning disabilities
  • children
• Why is it important to protect vulnerable service users

  They may not know what abuse is or understand their rights

  May not be able to recall events clearly
• What is equal and fair treatment

  Being given the same opportunities as everyone else and receiving the correct type of care
• example of equal and fair treatment in a secondary school

  • a child with special educational needs or disabilities should be able to take part in the same lessons as the rest of the class
  • Extra support such as simpler worksheets
  • One-on-one support from teaching assistant - interpreter Or sign language
• What is consultation

  The process of discussing an issue with another person in order to receive their thoughts, advice or opinions, so that a decision can be made that is acceptable and appropriate for those involved
• examples of consultation

  • being asked opinions and views about type of care
  • at home/mobile
  • views should be taken to account as much as possible
• why is it important to maintain individuals rights

  • make people feel valued
  • raise self-esteem
  • empower individual
  • instil confidence and tryst
  • ensure safety
  • give equality of access
  • meet individual needs
• what is empowerment

  giving someone the authority or control to do something. the way a health and social care service provider encourages a service user to make decisions and take control of their life
• positives of empowerment

  • encourages independence and being self reliant
  • increases self esteem and make them feel valued
  • makes service users feel in control of their lives
  • gives choice, control and independence
  • ensures equality of access to care services
• What is self esteem

  How much a person values themselves and the life they live. High self esteem is associated with people who are happy and confident. A service user with low self esteem experiences feeling of unhappiness and worthlessness
• positives of high self esteem

  • feel more valued and respected
  • benefit emotionally and feel more positive
  • feel valued, respected and confident
• how can service user needs be met

  • help recover from an injury or illness
  • learn to manage disability or health conditions
  • a child having support worker in class
  • providing mobility aids
  • help with personal care or daily living tasks
  • appropriate medication
  • provision of meal planning for special dietary need
• positives of meeting service users needs

  • giving appropriate care or treatment so service users requirements are met
  • Good/improving physical and mental health
• benefits of trusting a service provider

  • reassured service providers will not harm them
  • confident service providers have their best interests in mind
  • confident in the care they receive
  • confident that staff will be able to provide a safe environment for care, following health and safety procedures and policies
• what is equality

  treating people fairly and valuing them for who they are. everyone should be provided with the same rights and opportunities and should not be affected by their age, ability, gender, culture or religion
• what are person centred values

  • a set of guidelines that provide ways of working for fare settings and their staff
  • person centred practice enables service users to receive personal centred care that meets their own unique needs
• what are some person centred values

  • individuality
  • choice
  • rights
  • independence
  • privacy
  • dignity
  • respect
  • partnership
  • encouraging decision making
• what is individuality (person centred values)

  recognising that each person has their own identity, needs, wishes, beliefs and values which must be considered when providing care and support
• what is choice (person centred values)

  • offering a wide range of care options and given enough information about them to make an informed choice
  • ensuring each service user is supported to make choices in control of their care
  • individual needs and preferences should always be used to inform care
• rights (person centred values)

  • set out by legislation of 2010 equality act
  • service providers who support service users rights will be working within the law and providing a high standard of personal care
• independence (person centred values)

  • service user does not rely on others
  • has the opportunity and freedom to make their own choices
  • service providers should support service users to have as much control over their lives as possible
• privacy (person centred values)

  • showering and dressing someone
  • carrying out intimate procedures
  • vital to respect and protect privacy
  • knock on service users door before entering
  • not talking about a service users personal details with anyone not involved in providing care
• dignity (person centred values)

  • having regard for the feelings, opinions and wishes of others
  • service providers supports self esteem and makes them feel valued
• respect (person centred values)

  • treating someone in a way that shows they have importance as an individual and opinions and feelings had value
  • respecting diversity, sexuality, faith and cultural needs, rights and confidentiality
  • the equality act identifies 9 protected characteristics and it is illegal to discriminate against any of these
  • age, disability, marriage and civil partnership, gender reassignment, race, religion/belief, sex/gender, sexual orientation
• partnership (person centred values)

  • different professionals, services and agencies working together to provide the most effective care for a service user requiring treatment or support
  • hospital, social worker and care home working together to provide care to meet needs of an older adult being discharged after a fall
• encouraging decision making (person centred values)

  • care decisions should be bases on service users needs and should focus on their strengths and abilities
• encouraging decision making example

  • service user may be recommended a walking aid to help with mobility
  • suggestion is to use a walking frame rather than a walking stick to help the service users walk short distances, but they do not want a frame
  • service user should be encouraged to make their own decisions by discussing the pros and cons of each aid
  • more likely to use walking aid if its their own choice
• what does person centred care mean

  • individual needs Are met
  • Choice and control
  • Independent living
  • Making informed decisions
  • Being empowered