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1.1 Meeting Customer Needs
Market Research
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Created by
emelia linwood
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Cards (6)
define market research
the
objective
collection
, compliation and
analysis
of information about a market
product
orientiation: an approach to marketing that focuses on the characteristics of the product rather than the
needs
of the consumer
market orientation
: focuses on the needs of consumers and uses this information to design products that meet customer needs
how can ICT be used to support market research
company
websites
data
bases
social
networking
primary
research: carried out first hand eg surveys/observations
secondary
research: already exists for a different purpose eg market reports