P1

• Benefit of salaries to retailer and employee (4)

  • Retailer = focus on financial planning as outlay per months is known
  • Employee = easier to plan financially related decision as they have regular income instead of income based on sales , can help when taking out loan
• Factors influencing inventory (4)

  • Demand higher at certain times eg valentines so need more stock
  • Food going off may not hold much stock and only have what’s needed
• Affects of job design on zoos human resource performance (9)

  • Sue delegates tasks = staff have autonomy ie, can make decisions for themselves v the job is motivating
  • Sue praises staff = work is being noticed motivation
• 2 elements which might differ between retails and online (9)

  process:

  • Person = face to face advice and direct questioning
  • Online information centre might already be there = customers can’t ask direct questions

  people

  • online = customer service = staff need to answer online questions
  • person = key part is how they serve people, knowledge of product
• More employee representation (16)

  Employees are more listened to = May make working life better = but depends on how much action is actually taken by managers = eg setting up committees, having someone on board might lead to changes
• Multiple choice

  B

  C

  C

  B

  C

  C

  C

  C

  A

  B